Payment is preferred via bank transfer and must be made in advance within 24 hours of the session. In exceptional circumstances, we may accept cash payments at the end of a session. Any missed payments must be settled in full within 30 days or before the next session, whichever comes first.
If you are late for your session, we will be available to see you from your arrival until our agreed session ending time. The full session rate will be due regardless of the length of the session.
Should more than two consecutive sessions be missed or cancelled (excluding planned holidays or absences), We may not be able to guarantee the retention of our agreed-upon slot. We will make an effort to discuss this matter thoroughly with you.
We require 48 hours notice for the cancellation of sessions. Sessions cancelled within fewer than 48 hours are subject to the full fee. If we need to rearrange a session for any reason, we will aim to give you as much notice as possible and offer you a suitable alternative session time.
Everything you say is confidential with some exceptions. Your therapist will discuss limits to confidentiality during your first session. As part of our ethical responsibilities stipulated by the British Psychological Society, we undertake regular, confidential supervision of all our therapeutic work with a qualified and experienced supervisor. Your identity is protected in this work.
We use telephone, and email primarily for scheduling and other practical issues in the work.
If we live locally, then there is a possibility that we could bump into each other outside of the therapy room. If this happens, to protect your confidentiality, we will follow your lead, allowing you to decide whether to acknowledge me before we say ‘Hello’.
We do not personally ‘friend’ or ‘follow’ clients on any social media. If you have any questions or concerns relating to social media boundaries, we welcome a discussion about this.